← Back to home

Refund Policy

Last updated: April 7, 2026

1. Free Trial

New operators receive a 14-day free trial. During the trial period, you can cancel at any time without being charged. A credit card is required to start a trial but you will not be billed until the trial ends.

2. Monthly Subscriptions

All subscriptions are billed monthly with no long-term contracts. You can cancel your subscription at any time through your dashboard or by contacting your agency operator.

3. Refund Eligibility

• Within 30 days of first payment: Full refund, no questions asked. 30-day money-back guarantee.
• After 30 days: Refunds are handled on a case-by-case basis. Contact your agency operator or our support team to discuss your situation.
• Service outages: If the Platform experiences extended downtime (more than 24 consecutive hours) during your billing period, you may be eligible for a pro-rated credit.

4. How to Request a Refund

To request a refund:

1. Email support@launchyour.agency with your account details.
2. Include your business name, email address, and reason for the refund.
3. We will process your request within 5 business days.

5. Refund Method

Refunds are issued to the original payment method (credit or debit card) used for the subscription. Please allow 5-10 business days for the refund to appear on your statement.

6. Cancellation

Cancelling your subscription stops future billing but does not automatically trigger a refund for the current billing period. Your service remains active until the end of the current billing period.

7. Operator Refunds

Agency operators who collect payments from their own clients are responsible for managing refund policies with those clients. LaunchYour.Agency processes refunds for platform subscriptions only.

8. Contact

For refund questions, reach out to support@launchyour.agency.